Holoflow — Openreach pilot

Known issues.

The problems we know about in Holoflow during the pilot, what to do in the meantime, and where each fix is up to. Updated 20 October 2026.

11 open
2 fixed, in the next release
How to read this page

Each issue has a reference, a workaround and a status.

The reference (for example HOLO-765) is the number we track the problem under. Quote it when you talk to us and we will know exactly which one you mean.

Investigatingwe are still working out the cause
Fix in progressbeing built now
Fixed, in the next releasedone and tested, waiting for the next update to go live
Loggedconfirmed and in the queue, not yet scheduled
Found something new?

Tell your Holoflow contact, with the building’s MDU ID.

Say what you were doing, what happened, and which building or job it was on. A screenshot or a short screen recording helps a lot. If it matches something on this page, give us the reference and we will add your report to it.

Releases are announced on the What’s New page, linked at the bottom.

Area

Scan uploads from the NET Inhouse app

2 issues
HOLO-562 Investigating

Very large scans can fail after the upload finishes

What’s affected
Uploading a very large scan from the app. The upload bar completes, then the app reports an error while the scan is being processed, and the scan does not appear on the job.
Workaround
Send the scan again from the app. If it fails a second time, keep the scan on the device and tell your Holoflow contact the building’s MDU ID. The processing step was rebuilt on 18 October, so most large scans now go through, but the ticket stays open until that is confirmed across the pilot.
Fix
Being monitored. The 18 October processing change is already live.
HOLO-1105 Logged

Scans uploaded from the app show the account name as the uploader, not yours

What’s affected
The scan itself is saved correctly on the job. Only the "uploaded by" record is wrong: a scan sent from the app is recorded against the Openreach account rather than the surveyor who sent it. Scans and photos uploaded through the web portal record the right person.
Workaround
None needed for your work. If you need to prove who surveyed a building, use the job’s owner and team members on the Summary page.
Fix
Not yet scheduled. The job page will also gain an "Uploaded by" column (HOLO-1104).
Area

Jobs list and job details

3 issues
HOLO-665 Logged

Changing the building name on the Edit job page shows an unexpected error

What’s affected
Editing a job and changing the building name, then saving. The save fails with an "unexpected error" message. Other fields on the page save normally.
Workaround
Leave the building name as it is and send the correction to your Holoflow contact, who can change it for you.
Fix
Not yet scheduled. High priority.
HOLO-765 Logged

The jobs list looks empty, or shows far fewer jobs than it should

What’s affected
The jobs list remembers the filters you last used, including column filters and the My jobs / All jobs switch, and applies them again the next time you open it. The only sign is a small filter icon in the column header, so it is easy to think jobs have gone missing.
Workaround
Check that All jobs is selected, then look along the column headers for a highlighted filter icon and clear it. Your jobs are still there.
Fix
Not yet scheduled. The fix adds a clear "Showing X of Y jobs" banner with a one-click Clear filters button.
HOLO-1072 Logged

No way to find jobs that have had a response to a review request

What’s affected
When someone responds to a review request you sent, the jobs list does not show it, so you have to open each job to find out.
Workaround
Watch for the response email, or open the job’s Outputs page to see its review requests.
Fix
Not yet scheduled. Planned as a quick pilot change: a flag on the job and a filter in the jobs list.
Area

Outputs, images and reports

4 issues
HOLO-1073 Logged

Every review request asks for approval and a signature, even when you only want to send the report

What’s affected
Sending a report for information only. The person receiving it still sees the approval and signature sections and may think they have to sign.
Workaround
Tell the recipient in the message that no approval or signature is needed.
Fix
Not yet scheduled. Planned as a "Requires approval" tick box on the request, ticked by default.
HOLO-1074 Logged

A review request can only collect one signature

What’s affected
Reports that need more than one signature, for example the customer, the surveyor and the building owner. One request captures one signature.
Workaround
Send a separate review request to each person who needs to sign.
Fix
Not yet scheduled.
HOLO-1075 Logged

Cable lines in output images look jagged and can disappear into the scan

What’s affected
Images exported from the Outputs page for the Orion upload. Cable lines show stair-stepping along their edges, and where a cable runs close to a wall or ceiling in the scan it can be partly hidden behind it.
Workaround
The images are still usable. For a clearer look at a route, open the 3D Editor and move the camera, where the cable can be seen from any angle.
Fix
Not yet scheduled. First in the 3D team’s queue, ahead of other editor work.
HOLO-1081 Logged

Downloaded images arrive in one folder, not sorted by floor and unit

What’s affected
Downloading images from the Outputs page to upload into Orion. Everything comes down together, so sorting by floor and unit is done by hand.
Workaround
On the Outputs page, use the type filter to narrow down to the images you need before downloading, and download floor by floor.
Fix
Not yet scheduled. Needs a short spec first: folder layout, file names and image size for Orion.
Area

Signing in, groups and permissions

4 issues2 fixed, awaiting release
HOLO-1009 Fixed, in the next release

"Reset password" on the sign-in page sends Openreach users to company sign-in instead

What’s affected
Anyone with an Openreach email address who signs in with a Holoflow password rather than their company account. The Reset password link does not reach the reset screen.
Workaround
Ask your Holoflow contact to reset your password for you.
Fix
Next release. Password reset will happen on the sign-in page itself, with a code sent to your email.
HOLO-1063 Fixed, in the next release

Group managers cannot add or change members in their own group

What’s affected
Managers of a group, such as a planning area, who are not account administrators. Opening the Users page shows "You don’t have permission", so members and roles in the group cannot be changed.
Workaround
Ask an account administrator to make the change.
Fix
Next release.
HOLO-1078 Logged

No search or filter on the group member and job lists

What’s affected
Managers of larger groups. The member and job lists on the group pages have no search box, so finding a person or a job means scrolling.
Workaround
Use your browser’s find (Ctrl+F) on the page.
Fix
Not yet scheduled.
HOLO-1079 Logged

Removing a job’s group shares it with everyone, without warning

What’s affected
A job with no group is visible to everyone in the account who can view jobs. Removing a job’s group therefore widens who can see it, and nothing on the page says so.
Workaround
Move the job to another group rather than clearing the group. If you have cleared one by mistake, set the group again.
Fix
Not yet scheduled. The fix adds a confirmation message before the group is removed.